Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Care instructions
Sterling Silver: Keep clean with a FEW drops of dishwashing detergent in water. Dry thoroughly and polish with the polishing cloth provided with your order. Keep jewelry in the plastic bag provided with your order. Store in a dark area when not in use. Keep out of the direct sun.
Silver-plated, Gold-Filled and Gold Plated- wipe down with a polishing cloth or soft cloth after every use and keep in the sealed plastic bag to prevent tarnishing. Store in a dark area when not in use. Keep out of the direct sun.
I want you to be able to enjoy your jewelry for a long time. NEVER wear your jewelry to shower, take a bath or exercise. That can cause your jewelry to tarnish or change color.
Sizing details
To determine your size for a bracelet or necklace, use a string to measure your wrist or neck and measure that string with a ruler. For a bracelet, order that exact size. I will adjust for a comfortable fit. For a necklace, determine where you want the chain to fall, that is the size to order.
Shipping Speed
All shipped items will having a tracking number updated by the United States Postal Service (USPS).
First Class Mail is stated to take 2-5 business days, Priority Mail 1-3 Business Days, International First Class Mail 7-21 business days, unfortunately USPS does not guarantee shipping times, these are only estimates. In rare cases US items have taken up to 3 weeks to arrive post shipment date. Please understand I have no control once the item leaves my shop. If you have any shipping concerns please message me and I will be happy to help. I can not be responsible for any item once marked "delivered" per tracking. Please make sure you have a safe location available for items to be delivered and contact your local post office.